If our CARE Values are boundaries for general behavior, our Principles are the rules for specific actions within our company. They suggest some of the specific aspects that are very important to us and have be vital to our success as a company. Our principles spell “DAYSPRING”. Yeah, it’s a little corny, but this helps us remember the principles.
Do the right thing, even when no one is watching.
Always treat others how you want to be treated. If you have a problem with a team member, talk to them first.
You are responsible for your safety. We will provide all the tools that you need, but you have to use good judgement all the time. Your life, or the life of one of your team members could be permanently altered by one careless action.
Sustainable business practices, we avoid debt whenever possible. We plan for the future. We are good stewards of our tools and equipment.
Positive attitude. We respond to our customer’s needs, often in their most difficult hour. Things don’t always go right, but a positive attitude can make all the difference for the whole team and our customer.
Remember where we came from. We started out in Larry Springer’s garage. There is no room for prima donna’s in our company. No job is beneath anyone, we are all on the same team, and everyone helps us to be successful.
Instant response. We operate with a sense of urgency. This applies to communication with team members and customers. We don’t procrastinate, if you see a problem, fix it right away.
Never leave a mess. Clean job sites might not seem like a big deal, but they show the difference between an organized, professional company, and a sloppy, disorganized company. Clean up debris, organize tools and supplies before you take a lunch break and at the end of EVERY day.
Go the extra mile. A little extra can be the difference between a great experience for our customer, and an average one. Think about service experiences that have been great for you, someone probably went the extra mile for you.